Free shipping on US orders over $75

Customer Care

ORDERS:

We ship orders on Monday, Wednesday and Friday. Standard shipping is via USPS First Class Package. Typical delivery is 3 days.

You will receive a confirmation email for the order and may opt in to receive shipment updates via email or text message.

For any further questions regarding an order please contact orders@astorandorion.com

We sincerely want you to be satisfied with your purchase. If you are unhappy for any reason, please let us know within 14 days of purchase and we can arrange for a return.

Send notice to: info@astorandorion.com

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RETURNS:

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original jewelry pouch. To complete your return, we require a receipt or proof of purchase. 

 

REFUNDS (if applicable):

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 days for the refund to post to your account.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, depending on provider it may take 3-5 days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@astorandorion.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@astorandorion.com and send your item to: 2400 NW 80th St. #341 Seattle Washington US 98117.

 

Shipping

To return your product, you should mail your product to: 2400 NW 80th St. #341 Seattle Washington US 98117

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. 

 

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REPAIR POLICY:

We take enormous pride in the quality of work. If for some reason, one of our products needs repair, just let us know. Repair within 6 months of purchase is free. After 6 months, is subject to a repair fee based on what needs to be done and on the availability of the components. 

For any further questions regarding a repair please contact orders@astorandorion.com